Like you, we always have questions about great quality products, where they come from and many other things. Below, please find a list of the most Frequently Asked Questions we have gotten over time. If your question is not listed below, please click on “Contact Us” and send us a message and we will respond as soon as possible.
Frequently Asked Questions
Luty Q is the nickname of our youngest daughter, Lucia, and Q, the first letter of our last name (Quintana).
Our journey started with a hard endeavor to find great looking golf apparel for our daughter, that not only fits great but also with gorgeous designs, vivid colors, trendy, and with the looks that the sport of golf merits.
Please read more about where the name Luty Q comes from by going to Our Story.
No. While we highly encourage you to create an account for ease when purchasing online, an account is not needed to make a purchase.
Our products are proudly made in the country of Colombia.
Our products are made with Lafayette Fabrics, a series of sophisticated and highly durable textiles made with the most advanced innovation techniques in the market.
Our garments use different types of cuts depending on the garment, with an assorted variety of weights and designs, the most vivid colors in fashion, and the highest quality printing in the industry.
Some of the technology features that our garments offer include quick drying, easy fabric stretch in every direction, and UV protection.
Depending on the garment design, our products are made out of a combination of any of the following three materials:
- Lycra
- Polyester
- Spandex
At this time, the Luty Q product line is only available through our website. We are working hard to provide easier local access through some local Golf Resorts in their Pro Shops. This is a working progress and we hope to establish many relationships geographically to provide you faster access to our product line.
We are also currently working on making our entire product line available for purchase in Amazon.
If you are interested in having Luty Q products available in your retail location, please go to our Contact Us page and send us a message and we will be more than happy to speak with you.
We understand that purchasing clothes online causes concern with how to find the best fit. Therefore, we have spent a great deal of time putting together the size guide below to assist you in finding the perfect fit for your child.
Please see our Size Guide & Care page.
All our clothing is made with quality premium materials and therefore we recommend the following tips to maintain your Luty Q garments looking like new always.
It is always preferred to hand wash our products. However, when using a washing machine, please use the delicate cycle and select cold water. Using warm or hot water may shrink your garment.
Do not use any soap and/or detergent that contains bleach or hypocrite, as these may cause damage to the fabric and colors of your garment.
Like all fine garments, we recommend to air dry without direct contact to the sun. However, if using a dryer, please select the lowest option available. This is usually called Tumble or Dry Low.
Do not iron or leave product soaking in water and/or with a cleaning solution.
At this time, we only offer a flat shipping rate for any orders placed on our website. Our flat shipping rate is $7.99 per order, regardless of number of products purchased. Therefore, take advantage and order as many as possible at the same time to save on shipping costs.
If you do not receive your order in a reasonable time frame, please check the tracking notification to ensure your order has been shipped. If it has been shipped, please check with the appropriate carrier to ensure delivery times and schedule.
If your product shows as delivered, please double-check the shipping address entered to make sure it is correct. Please note that we are not responsible for items lost and/or not delivered if your shipping address was incorrect.
If your shipping address is incorrect and product shows as delivered, please contact the delivery carrier first and file a claim for a missing package. Once claim has been filed, please contact us with the claim information.
